Terms and Conditions
Please read these terms carefully, and print and keep a copy of them for your reference.
No-Quibble 14 Day Money Back Guarantee - The Distance Selling Regulations state that goods may be returned for a refund within 7 working days of delivery. We go one step further and offer a full 14 day no-quibble money back guarantee on all products. If you no longer require a product for whatever reason - send it back and we will refund you within 28 days of our receiving the item back.
Product Information - All products sold by Flatbatt are of the highest quality and most are manufactured / supplied by ISO 9001 registered companies. Where required, products are CE approved.
About us - This website is owned and operated by Flatbatt.
Flatbatt
Unit A3
Enterprise Park
Brunel Drive
Newark
Nottinghamshire
United Kingdom
NG24 2DZ
VAT number: GB 755 3891 94
If you need to contact us, please - Click Here.
Making a contract with us - When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once we have confirmed the price and availability of the goods we will accept your order and a contract will then exist between us. We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, we have made a pricing mistake, or that the goods can not be obtained within 28 days we will advise you of this by email.
Order shortages - If your order comprises multiple items and any items are out of stock the total order value will be reduced to account for the missing item / s. If we can not deliver the remainder of your order within 28 days a note will be included with your order. If a paid delivery charge has been selected this will still be applicable.
Please note ref. multiple item products : If a multiple item product has been purchased, eg. a 4 Piece mobile phone / PDA accessory pack costing £7.95 and one of the four items within is currently unavailable the price will be reduced by 25% (the percentage value of the missing item). The total charged in this example would therefore be £5.96 (plus UK / overseas postage if applicable)
How to place and order -
Product ordering information (Internet) - To order a product On-Line using a Credit or Debit card please click the respective ‘Buy’ button below a product. If you require another product please click the ‘Continue Shopping’ button from within the cart to return to your last viewed page. If you wish to amend the quantity of an item this can be done by entering the required number in the 'Quantity' box of the cart. Once this is complete click the
'Recalculate' button. When you are ready to proceed click the ‘Go to payments’ button. Fill in the ‘Invoice details’ and ‘Delivery address (if different)’ sections and click the ‘Continue’ button. Select the ‘Debit or Credit card’ option and click the ‘Continue’ button. Finally, fill in the ‘Card details’ section and click ‘Continue’ to submit your order. We will send you an e-mail to confirm that we have received your order. Ordering is available in English language only. Payment is accepted
in GBP only.
Our Credit / Debit card entry page is safe, secure and encrypted (Click ‘File’ then ‘Properties’ whilst on the credit / debit entry page for verification). This means that 3rd parties can not see the information you are entering. We accept all major Credit / Debit cards with the exception of American Express.
Delivery - Details of delivery costs and options.
UK Delivery (Orders under £10 - £0.99) - This form of delivery is by either Royal Mail 1st / 2nd Class Post. Delivery is normally within 1-5 working days from the date of dispatch.
UK Delivery (Orders over £10 - FREE) - This form of delivery is by either Royal Mail 1st / 2nd Class Post, or, if the parcel is large, heavy or expensive by Royal Mail ‘Standard Parcels’ or Courier. Delivery is normally within 1-5 working days from the date of dispatch.
EU Delivery (International Post - £4.50) - Delivery is normally within 2-9 working days but please allow up to 28 days for delivery from the date of dispatch.
Dispatch times - We aim to dispatch all orders placed before 2.00pm Monday to Friday on the same day. However, on occasion, certain products may be out of stock, or we may have reached our daily dispatch capacity. On these occasions the ordered product/s will be dispatched as soon as possible. The maximum dispatch time is 28 days, however, it is very rare that your order will take this long. 97% of our UK orders are delivered within 1-5 working days and the same percentage of overseas orders are delivered within 2-9 working days.
Customers within the EU - We welcome all orders from within the EU. VAT at 15% is included within our website price for your purchase.
Customers outside the EU - We regret that we no longer supply goods outside of the EU.
Cancellation and returns - Under the Distance Selling Regulations you can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future. If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. This cancellation policy does not affect your legal rights for example, if goods are faulty or mis-described. All moneys paid will be refunded within 28 days.
Return information - Please send the goods to : Flatbatt, Unit A3, Enterprise Park, Brunel Drive, Newark, Nottinghamshire, United Kingdom. NG24 2DZ. Please enclose your order number, your address and your original Credit / Debit card receipt (if ordered over the internet) - If this is not available please include your credit / debit card details, ie. Card number, Expiry date, Valid From Date (If applicable) and Issue Number (If applicable).
Goods Damaged in Transit - All goods are packed to an adequate level to help avoid damage during transit. Upon delivery please physically open the box / package and check the product/s for damage during transit before you accept it. If it has been damaged please refuse to accept it and ask for it to be returned to the senders address (this is noted on the every parcel). We will then replace the damaged item by return.
Undelivered / Lost Goods - If after 28 days from the date of your order (this excludes Saturday, Sunday & Bank holidays) your good/s are still undelivered please follow this procedure : Firstly, contact your local Royal Mail sorting office. In 90% of cases an attempt has been made to deliver the good/s. If no one was present to sign for the delivery, or if the parcel was too large to fit through a letter box it will have been returned to the postal sorting office / depot. They are generally stored for a period of 5 - 10 days. If after this period of time the good/s have still not been collected they will be either destroyed by Royal Mail or returned to us at their discretion (returned post can take up to 5 weeks). If the good/s have been returned to us please contact us. If the good/s are not at your local sorting office / depot please contact us to inform that your good/s have not arrived. Please also include reference to your order number and the date that the good/s were ordered.
Faulty goods - If there is a problem with goods received, please contact us.
Specific Product Information - Specific product information relating to unlocking codes, unlocking solutions, data cables and universal products.
Unlocking codes - These are calculated to order and supplied with instructions on how to enter them into the mobile phone / PDA. All codes calculated are correct, if a code fails to unlock the phone after it being entered correctly by the customer then the phone has been either : Reported lost / stolen and barred by one or multiple networks, The IMEI number (if a remote unlock) was incorrectly entered on the order form or the make / model of mobile phone / PDA selected was incorrect.
Unlocking solutions - All solutions have been fully tested under Windows 95 and 98. Certain programs may also run under other operating systems.
Data Cables - Please note that appropriate software is required for a data cable to function. This is supplied free of charge with some cables when we have it available. Otherwise it can be included on a CD supplied with your mobile phone / PDA or from the phone manufacturer themselves. Failing this, a search of the internet may help. Without software a data cable will not function as there is no means of communication between the PC / Laptop and the Mobile phone / PDA.
Universal Products - We list products for many thousands of different mobile phone / PDA models within this website. In some instances products listed for certain models may be ‘Universal’ meaning they will also fit many other types of mobile phone, they may also be labelled for a model other than the one that it was ordered for. This applies to the following products : Accessory packs (one or multiple items within), Chargers, Carry cases / pouches, Data cables, Handsfree kits, Car holders, Magnetic holders, Neck straps, Signal boosters and Radiation Shields etc.
Fraud - We will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that internet host IP addresses are recorded when placing an order online.
Illustrations - Please note that some pictures are for illustration only and may not show the exact item in question.
Changes to these Terms - These terms were last changed on 01/08/2009. These Terms apply to your order. We may change our Terms and Conditions at any time, so please do not assume that the same Terms will apply to future orders.
